Enhancing Customer Experience Through Technology K V Dipu shares the Bajaj Allianz GIC Story

https://www.podbean.com/media/share/pb-frcmr-e1f3c9

K V Dipu is President & Head of Operations and Customer Service at Bajaj Allianz General Insurance Company. In our conversation today, K V Dipu shares his experience of enhancing customer service through the use of technology. He provides some interesting examples of the use of technology and shares his insights on what is at the heart of excellence in Customer Service.

About K V Dipu  https://www.linkedin.com/in/kvdipu/

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Your host for this show:  Ajay Nangalia PhD PCC,  https://www.linkedin.com/in/ajaynangalia/

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